Contact Technical Support
Customers who have a current maintenance contract or who are in their evaluation period have access to Technical Support and our online resources as outlined in the Technical Support Policies and Procedures.
We encourage all customers to access the MicroStrategy Support Site as a first step to resolve their issue. Customers may also find helpful information on the MicroStrategy Discussion Forums. If further assistance is needed, the customer's designated Support Liaisons may contact Technical Support to log a new support case using the Support Site, email, telephone or fax information listed below for where their licenses were transacted.
Select from the list below for detailed contact info:
North America | Europe, The Middle East & Africa | Asia Pacific | Latin America| Maintenance Renewal
| North America |
| Email:
support@microstrategy.com Web: https://resource.microstrategy.com/support Fax: 703.842.8709 Phone: 703.848.8700 Hours: 9 a.m. - 7 p.m. (EST), M-F (except holidays) |
| Europe, The Middle East and Africa (EMEA) | |
| Email:
eurosupp@microstrategy.com Web: https://resource.microstrategy.com/support Fax: +44 (0) 208 711 2525 Hours: United Kingdom: 9 a.m. - 6 p.m. (GMT), M-F (except holidays) EMEA (except UK): 9 a.m. - 6 p.m. (CET), M-F (except holidays) |
Phone: Belgium: +32 2792 0436 France: +33 17 099 4737 Germany: +49 22 16501 0609 Ireland: +353 1436 0916 Italy: +39 023626 9668 Poland: +48 22 321 8680 Scandinavia & Finland: +46 8505 20421 Spain: +34 91788 9852 The Netherlands: +31 20 794 8425 UK: +44 (0) 208 080 2182 International Distributors: +44 (0) 208 080 2183 |
| Asia Pacific |
| Email: apsupport@microstrategy.com Web:https://resource.microstrategy.com/support » Asia Pacific (except Australia, Japan, Korea and Singapore): +86 571 8526 8067 Fax: +86 571 8848 0977 » Australia: +61 2 9333 6499 » Japan: +81 3 3511 6720 Fax: +81-3-3511-6740 » Korea: +82 2 560 6565 Fax: +82-2-560-6555 » Singapore: +65 6303 8969 Fax: +65 6303 8999 Hours: Asia Pacific (except Japan and Korea): 7 a.m. - 6 p.m. (Singapore), M-F (except holidays) Japan and Korea: 9 a.m. - 6 p.m. (Tokyo), M-F (except holidays) |
| Latin America |
| Email:
latamsupport@microstrategy.com Web: https://resource.microstrategy.com/support » Latin America (except Brazil and Argentina): + 54 11 5222 9360 Fax: + 54 11 5222 9355 » Brazil: +55 11 3054 1010 Fax: + 55 11 3044 4088 » Argentina: 0 800 444 MSTR Fax: + 54 11 5222 9355 Hours: Latin America (except Brazil): 9 a.m. - 7 p.m. (Buenos Aires), M-F except holidays Brazil: 9 a.m. - 6 p.m. (Sao Paulo), M-F except holidays |
| Maintenance Renewal |
|
MicroStrategy's Maintenance Renewal Team addresses all questions regarding your existing maintenance renewal agreement with MicroStrategy. Contact the Maintenance Renewal Team in the following ways: North America: Latin America: Europe, Middle East,
and Africa: |