Healthcare Application Areas

Healthcare Applications include:

Customer Care	Analytical CRM	Sales Analysis
Service Level  Agreement  (SLA) Reporting  Trouble Ticket  Resolution  Service Complaints  Questions Reporting  Dispatch Request and  Monitoring	Customer Scorecards  Churn Analysis  Customer Profitability  Customer Plan Migration	Buying Trends  Sales Performance  Commission  Reporting  Quota Attainment  Product Affinity Analysis  Market Basket Analysis
Marketing	Operations Mgmt	Financial Analysis
Upsell / Cross-sell  Analysis  Loyalty Programs  Customer Segmentation  Demographic Analysis  Service & Transaction  History  Channel Analysis  Preferences and  Permissions  Product Management  Product Affinity /  Bundling  Pricing Models  Discounting  Market share by DRG,  MDC, or CPT4  Market share by patient,  customer, business	Supplier Analysis and  Management  Manufacturing Planning  & Engineering  Quality Control  Corrective Action  and Notification  Operations Procurement  Materials Routing  Capacity  Capacity Planning  Yield Planning  Failure Notification	Revenue Reporting  P&L Reporting  Cost Analysis  Margin Analysis  Tariffs  Taxes  Budget Variance  Analysis  Access, Line,  Interconnection Charges  Accounts Receivable      Reporting  Payment and  Collection  Reporting  Contracts Reporting
Regulatory Mgmt	Call Center Ops
Protocol Development  Clinical Trials  Clinical Analysis  Admittance rates  Noncompliance alerts	Call Volumes  Call Times  Response Times  Complaint Logs  Employee  Productivity  Forecast Capacity and  Staffing